FAQ

Shipping rates for orders below RM150 are around RM20, depending on the items ordered. Exact rates will be presented at the check-out page once you've entered your address. Spend over RM150 to enjoy FREE DELIVERY. *Depends on weight of purchase

We do provide express delivery with an additional charge:

Express Delivery (1-2 days) : RM15
Super Express Delivery (24 hrs) : RM25

Do note that all express delivery services are subject to stock availability. You can select our Express Delivery options to your cart at checkout. Once we have received your order, we will arrange to send your items out using our Express Delivery Service.

Alternatively, you can opt for self pick-up at our Laoren Dian Hub.

After you enter your address at the check-out page, you will be provided with shipping options with different delivery times. We typically fulfil your order within 1 working day of it being placed, so do take that into consideration when estimating the arrival date.

This refers to a business day between Monday to Friday. Weekends and public holidays are not included.

If you've chosen a shipping option on the check-out page, you will receive a tracking ID via email once your order has been fulfilled (typically within 1 working day of your order being placed). If you qualify for free shipping, you will not receive a tracking ID but will receive your items within the specified delivery period.

Please drop us an email at info@laorendian.com.my, chat with us or call us at +60 as soon as you can to inform us of the changes you would like to make. As we work with third-party fulfilment services, an additional fee may be incurred to change the shipping address if the order is already on its way.