Return Policy

Return Eligibility

We will only accept refunds/exchanges that meet the following conditions:

  • For refunds: Purchases made within 3 days
  • For exchanges: Purchases made within 7 days
  • Proof of purchase: Original invoice/receipt
  • Items must be in original packaging and unused, in brand new condition
  • Items must be returned to us via post or at our Return Hub in Cheras

We reserve the right to reject any returns if the item does not meet all of the above conditions and if it is no longer in an acceptable condition due to wear and tear, misuse, abnormal usage, etc.

 

Refund Amount

Please note that all refunds, after 7 days, will be subject to a 5% processing fee. Delivery costs are non-refundable if the item has already been shipped out.

Items for refunds/exchanges must be returned to our Return Hub. Should you require an item to be picked up, a transportation fee of RM50 applies. For larger items such as Geriatric Chairs, a fee of $88 applies.

 

Non-returnable and Non-exchangeable Products

We do not accept refunds or exchanges for commodes, incontinence products, creams and gels and other hygiene related products.

Warranty

All our products come with 1 year warranty of manufacturer’s defect unless otherwise stated. Do keep a copy of the receipt and inform us of any warranty issues via email to info@laoren.com.my or you can call or WhatsApp us at +60

Warranty for Manual Wheelchairs, Pushchairs, Rollers, and Walkers

(1) Standard warranty provided for manual wheelchairs, pushchairs, rollers and walkers is 1 year for the metal frame only. Any other component is considered wear-and-tear and is not covered under warranty.

(2) Wear-and-tear components which are not covered under warranty include:

  • Seat upholstery and cushions
  • Armpads
  • Armrest locking knobs
  • Tyres
  • Paintwork
  • Rust on metal parts
  • Carry Bags or Shopper Bags
  • Pocket Organisers
  • Seat or backrest padding
  • Brakes and brake parts
  • Any other component not stated in point (1) above

If a product has been repaired or replaced under warranty, only the remaining unused portion of the original product’s warranty shall apply.

Warranty will be voided if;

a. The product has been modified without prior approval from Laoren Dian E mall

b. Breakdown is due to accident, wear & tear or improper use of the equipment.

The Terms and Conditions stated here supersede any warranty term stated by the original manufacturer of the product.

Privacy

At Laoren Dian E-mall, we respect your privacy and we are committed to protecting it. The information that you have provided will be used to create a great shopping experience for you. We will not sell or disclose your information to any unaffiliated third parties unless required by law.

1. Payment Methods

Payment for all orders sold on the Domain Name can be made via Payment Gateway or credit card using Payment Gateway checkout. Customers do not need to have a Payment Gateway account to pay using credit card via Payment Gateway portal.

2. Refund

Refund is conditional. In the circumstance that final product(s) you received is defective/incorrect, within SEVEN (7) calendar day of receiving the product(s), you may request for replacement or refund by sending photo(s) with your reasons.
Defects refer to products when received and not used are already broken, spoilt, and not in useable condition.

3. Free Delivery

Free delivery varies from vendor to vendor and will be indicated in the respective brands’ page. Purchased item will be deliver within 7 to 14 working day.

4. Changing of Delivery Dates

Changes in delivery date should be made via email to EMAIL ADDRESS.

5. Proof of Purchase

Upon successful placement of order, an order acknowledgment containing the invoice will be sent to the email address that you have provided in the online order form. We advise you to keep the email or print the invoice out, as these are your receipts and proofs of purchase.

6. Domain Name Website Terms & Conditions of Use

Your access to and use of Domain Name website and the products and services (hereby collectively known as “Services”) available through this Website are subject to the following terms and conditions. By using our Services, you agree to all of the Terms and Conditions of Use, as may be updated by us without prior notice. Domain Name reserves the right to amend the Terms and Conditions of Use at its own discretion.

Domain Name advises you to check this page regularly to take note of any changes we may have made to the Terms and Conditions of Use.

7. Website Access

Access to this Website is permitted on a temporary basis, and Domain Name reserves the right to withdraw or amend the Services without prior notice.

Domain Name will not be held liable if, for any reason, this Website is unavailable at any time or for any period. Occasionally, we may restrict access to some parts or all of this Website at our own discretion and without prior notice.

All data on this website is published “As is” and is correct at the time of publishing. Domain Name reserves the right to remove, edit and add on any data without prior notice.

This Website may also contain links to other third-party websites (henceforth referred to as “Limited Sites”) which are not operated by Domain Name. DOMAIN NAME has no control over the Linked Sites and accepts no responsibility for them, or for any loss or damage that may arise from your use of them. Your use of the Linked Sites is at your own risk and will be subject to the individual terms of use and service of each such site, if any.

8. Site Usage

You are prohibited from misusing this Website.

You will not commit or encourage a criminal offence, transmit or distribute any material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service, corrupt data; cause annoyance to other users; infringe upon any other person’s proprietary rights; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website.

Any breach of this provision constitutes a criminal offence under the The Computer Crimes Act 1997. We will not hesitate to report any such breach to the relevant law enforcement authorities and disclose your identity to them.

Domain Name will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material.

Domain Name, its staff, management, licensors, shareholders and affiliates will not be responsible for any other misadventure arising from the use of this Website.

9. Electronic Communications

When you visit this Website, submit content to this Website (product reviews and/or questions) or send e-mails to
Domain Name you are communicating with
Domain Name electronically. We may respond to you by e-mail or by posting notices/responses on the Website. You agree that all such notices, disclosures and other communications that Domain Name provides to you electronically satisfy any legal requirement that such communications be in writing.

10. Intellectual Property, Software and Content

The intellectual property rights of all software and content made available to you on or through this Website remains the property of Domain Name and its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Domain Name and its licensors.

Domain Name does not claim to own the rights to the images, trademarks and intellectual property of our licensors and the respective third-parties that are featured on this Website. All rights of these images, trademarks and intellectual property belong to their respective owners and not to Domain Name

You are permitted to store, print and display the content supplied purely for your personal use. You may not publish, manipulate, distribute or reproduce in any format, any of the content or copies of the content supplied to you or which appears on this Website, nor may you use any such connect in connection with any business or commercial enterprise.

You are prohibited from modifying, translating, reverse engineering, decompiling, disassembling or creating derivative works based on any software or accompanying documentation supplied by Domain Name or its licensors.

Any infringement of the intellectual property rights or any party on this site will be reported to the relevant authorities upon discovery.

11. Hyperlinking to Domain Name

Unless explicit written approval is obtained from Domain Name any website linking to
Domain Name
a) May link to, but must not replicate, any copyrighted materials;
b) Must not apply that Domain Name endorses said websites or any products, services, or content available through said website if no such endorsement exists;
c) Must not misrepresent its relationship with Domain Name;
d) Must not publish or route to any false or misleading information about Domain Name its products, or its services; and
e) Shall not host content that can be construed as inappropriate, distasteful, offensive, or controversial

We reserve the right to withdraw linking permission without notice.

12. Governing Law and Jurisdiction

The law governing the use of Website and all transactions is the Law of Malaysia. Any aspects that are not covered by these Terms and Conditions is subject to Malaysia Law.

13. Severability Clause

If any part of these Terms & Conditions is are held invalid or void, the remaining Terms and Conditions shall not be affected.

14. What this Privacy Policy Covers

Company Name (“Domain Name”) respects the privacy of every individual who visits our sites or responds to our interactive advertisements. This Privacy Policy outlines the information Domain Name will collect and how we will use that information. This Policy will also instruct you on what to do if you do not want your personal information collected or shared when you visit Domain Name sites or respond to our advertisements.

15. Personally Identifiable Information

Domain Name will not collect any personally identifiable information about you (including, but not limited to, your name, address, telephone number, or email address) unless you provide it to us voluntarily. For example, and not by limitation, we may collect personally identifiable information where such information is provided by you to us when you make a purchase, participate in a contest or sweepstake promotion; fill out a questionnaire; sign up for a survey or otherwise interact with us.

When you provide personally identifiable information to us, we may ask if you want to receive future communication from us, such as newsletters, email or other information. You can choose not to receive this communication, if you wish and you may opt-out by clicking on the link on the bottom of an email you received or by clicking here. If you do not want your personally identifiable information collected, please do not submit it to us. If you have already submitted this information and would like for us to remove it from our records, please send us an email EMAIL ADDRESS

In addition to providing you with the service or information you request on our site, your personally identifiable information may also be used to help us track the way you use our site and our products. We may also combine the information you provide with information that we collect separately, including information you have provided to other organizations as well as public information. All of this will help us, for instance, better design our products, web sites and advertisements. In order to do this, we may also share your information with companies who carry out work for us. Information may be shared with service providers who provide services for or administer activities on behalf of Domain Name (such as, but not limited to, authorization of credit card and check transactions, sweepstakes, promotions and contests. Personal data is owned by Domain Name. Your personally identifiable information may also be shared with service providers who warehouse product, perform order fulfillment or provide hosting services.

In the event of a division of Domain Name or its assets bought or sold, including through a sale in bankruptcy, personally identifiable information may be included among the transferred business assets. Domain Name may disclose specific personally identifiable information if it determines that such disclosure is necessary to comply with the law or to protect the safety of the public. This includes exchanging personally identifiable information with other companies and organizations for fraud protection and credit risk reduction.

16. Linked Sites

The Domain Name web site(s) may contain links to other sites. The privacy policies at these other sites may be different from this one. You should refer to the privacy policy of any site linked to or framed within a Domain Name , or when you are leaving a Domain Name site or site(s) for information and the privacy policy pertaining to that site.

17. Non-Personally Identifiable Information Collected Automatically

In some cases, we may collect information about you that is not personally identifiable. Examples of this type of information include the type of Internet Browser you are using, the type of computer operating system you are using, and the domain name of the site from which you linked to our site our advertisement. We use this information for the purposes of better understanding our customer’s interests and to help improve our business and sites.

18. Information We May Place Automatically on Your Computer’s Hard Drive

When you view one of our sites or advertisements, we may store information on your computer. For example, this information may be in the form of a “Cookie” or similar file that will allow us to tailor a site or advertisement to better match your interests and preferences. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. Please refer to your Browser instructions or help screen to learn more about these functions. Please note that removing or blocking Cookies may interfere with your full use of our site. You may need to download applications and readjust your security settings to access some or all of the information on one or more of the Domain Name site(s)

19. Interest-Based Ads

We may partner with third-party service providers to serve ads on our behalf on non-affiliated third-party sites. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information we or the online advertising network serving the ad collect about your online activities here and elsewhere over time. For example, anonymous information collected across multiple sites that you visit over time may enable the ad network to predict your preferences and show you ads that are most likely to be of interest to you. Please note that we do not share any information that identifies you personally with the third-party service providers who serve ads on our behalf.

20. How Your Personal Information Is Protected

Domain Name uses industry standard security techniques to help protect against unauthorized access, collection, use, disclosure, copying, modification or disposal of information collected from you at Domain Name. When you transmit personally identifiable information, that information is stored on servers that Domain Name has attempted to secure from unauthorized access to information by hackers who have obtained such access through illegal measures.

21. Who to Contact

If you have submitted personally identifiable information through a Domain Name site or interactive advertisement, and would like that information modified, changed or deleted from our records, please send us an email at EMAIL ADDRESS

22. How Can You Update or Change Your Information

If at any time you want to update or change your information, you may contact us by sending an email at EMAIL ADDRESS. If you have received an email and you would like to opt-out of receiving future emails, please click on the opt-out link at the bottom of that email. If you would like to be removed from our database and you have not received an email, please send us an email at EMAIL ADDRESS

23. Revisions to this Privacy Policy

We may modify this Privacy Policy and you should therefore periodically visit this page to be sure that you have read and agree with our most current Private Policy. This Privacy Policy is effective as of 2 November, 2020.

24. Contact Us

If you have any questions or concerns about any aspect of this policy, please contact our Data Protection Officer at EMAIL ADDRESS